We strongly suggest that you require a signature when filling out your shipping information. This means that someone will have to sign for your package before it’s delivered. If no one is available to sign for it, your package will be held at your local post office until you’re ready to pick it up. This service costs a small fee, but with this extra level of protection a delivery record is kept by USPS and is available electronically or by email upon request.

We will not replace lost or stolen packages. If you do experience this unfortunate occurrence, please contact USPS to file a claim. The Postal Inspection Service also works to identify problem areas and assists inspectors in finding thieves. You can report thefts to the Postal Inspectors by calling 877-876-2455 (press 3) or by visiting their website: postalinspectors.uspis.gov.

If USPS verifies the delivery of a shipment through the tracking number, but you claim you have never received the package, you shall be held solely responsible for the lost package.